Build the entry point
Produced websites and guidance that make dates, requirements and next actions easy to find.
Case study / 04 · International delivery
Making complex programmes easier to navigate.
Digital communication and participant support across preparation, registration, programme delivery and follow-up.
01 / THE CHALLENGE
What needed to change.
Participants needed timely and consistent information at different stages, while organizers had to manage changes, submissions and stakeholder updates.
02 / MY CONTRIBUTION
From requirements to delivery.
Support communication
Prepared English-language participant messages, forms and operational documentation.
Bridge preparation and delivery
Coordinated revisions, tracked responses and helped keep digital information aligned with on-site work.
03 / DESIGN DECISIONS
Choices made for actual use.
A clear source of truth
Keep stable information in the participant portal.
Direct communication for exceptions
Use targeted messages where a specific response or deadline is required.
Design for changing programmes
Structure updates so participants can understand what changed.
04 / OUTCOME
What this work delivered.
More consistent participant information across web pages, messages, forms and operational touchpoints.